Canceled Contract Line Items

Billing Central cancels a contract line item if you end the contract before the line starts. This might happen if a customer wants to cancel a contract early, and a future contract line item for a product or service is never going to be fulfilled. Canceled contract line items are never billed.

When Billing Central cancels a contract line item:

  • The Canceled checkbox on the contract line item is selected.
  • The contract line item's start and end dates are unchanged.
  • The contract line item's TCLVClosed Total Contract Line Value , Monthly Recurring Revenue, and Annual Recurring Revenue are set to zero.
  • All billing schedules for the contract line item are deleted.
  • All draft billing document line items for the contract line item are deleted.

You can cancel contract line items on draft contracts manually, but not on active contracts. A canceled contract line item will never be billed, so you must only select the Canceled checkbox for a contract line item that will never be fulfilled.

You cannot cancel a contract line item that already has usage records.

Note:

If the Allow End Contract Line Before Billed To field in the Billing Central Settings custom setting is enabled, a future contract line item that has been billed might be marked as canceled. This can result in Billing Central creating a draft credit note automatically for the refund amount. For more information, see Automatic Creation of Draft Credit Notes When Applying Change Requests.

Warning:

Contracts containing canceled lines cannot be opened in the enhanced Billing Contract Detail page, also known as the Sencha UI. We recommend you use the Billing Contract Lightning record page to take advantage of the latest functionality.