New Features and Enhancements in Engagement Analytics Winter 2023

The following new features have been introduced in the Winter 2023 release of Engagement Analytics.

If you are upgrading from a previous version, see Upgrading to Engagement Analytics Winter 2023. This provides a summary of the items that have been added for each feature and details of any required upgrade steps.

Engagement Analytics Migration from Dataflow to Recipe

Engagement Analytics has been updated to support the migration of the dataflow to recipe.

New customers can configure their Engagement Analytics app to use the recipe.

Existing customers can reconfigure their Engagement Analytics App. Reconfiguring your app will migrate the Engagement dataflow to a recipe.

For more information, see Upgrading to Engagement Analytics Winter 2023.

Deferred Revenue Reporting Dashboard

A new dashboard has been added to Engagement Analytics. The Deferred Revenue Reporting dashboard enables you to identify the amount of revenue recognized, the amount invoiced to date, the revenue transactions, and billing events that make up your deferred revenue. It also enables you to view your future deferred revenue and billings.

To support the dashboard, three new datasets have been added:

  • Deferred Revenue Reporting Billings
  • Deferred Revenue Reporting Transactions
  • Time Periods

These datasets extracts information from Revenue Management and PSA.

You can create the Deferred Revenue Reporting dashboard when you create your Engagement Analytics app. For more information, see Upgrading to Engagement Analytics Winter 2023