Open Renewals Details

This page enables you to view additional details for your Open Renewals metric. The data represented is extracted mainly from the Contract Line Item object in Billing Central. For more information, see The Billing Contracts Dataset.

Charts in the Details Page

The details page for the Open Renewals metric contains the following charts.

Chart

Description
Renewals

This doughnut chart displays the proportion of open renewals value in comparison to the closed renewals for the selected quarter and the two quarters following.

This values are extracted using the following criteria:

  • Open Renewals — This value is extracted from expiring contracts that don't have a related renewal assigned.
  • Closed Renewals — This value is extracted from expiring contracts that have a related renewal assigned.

This chart also displays the total value in the renewal pipeline.

Renewals Over Time This stacked bar chart displays the value of the renewal contracts for the selected quarter and the two quarters following. Each bar represents a month within the time range, and highlights the values for open and closed renewals.

Open Renewals and Risk

 This scatter plot chart displays the open renewal contracts that are at risk of expiration and their currency value.
Contract Line Items Table

Displays a list of the Contract Line Items records that impact the KPI displayed by this page. This table highlights those accounts at risk of attrition, helping you take corrective measures to prevent loss of business.

Using the Open Renewals Risk Chart

This chart enables you to view the amount of revenue in those open renewal contracts that are at risk of expiration. By default only the revenue for the next ten contracts at risk of expiring within the next two quarters are displayed grouped by account name. You can change these criteria using the drop-down selectors.

Drop-down Selector Options
Grouping

To change the groupings displayed by this chart, use the grouping drop-down. You can choose between the following dimensions:

  • Account Billing City
  • Account Billing Country
  • Account Billing State
  • Account Industry
  • Account Name
  • Account Type
  • Company Name
  • Contract Is Renewal Of Previous Contract
  • Contract Line Item Billing Type
  • Contract Line Item Revenue Category
  • Contract Reason For Ending Contract
  • Contract Status
  • Opportunity Name
  • Opportunity Owner Name
  • Opportunity Type
  • Product Family
  • Product Name
Risk Selection

To change the number of contract line items displayed by this chart, use the Risk Selection drop-down. You can choose between the following settings:

  • All — Displays all contract line items with an expiration date within the selected quarter and the two quarters following.
  • Next 20 Expiring — Displays the first 20 contract line items due to expire.
  • Next 10 Expiring — Displays the first ten contract line items due to expire.
  • Next 5 Expiring — Displays the first five contract line items due to expire.

Using the Contract Line Items Table

The Contract Line Items table provides you with an itemized summary of the data displayed by this page grouped by account. Use this table to explore the details relevant to each renewal opportunity, you can also drill down into the respective account or contract records. Also, the accounts with an increased risk of attrition are automatically highlighted and sorted to be displayed at the top of the table.

Note: Accounts are considered at a risk of attrition when all their contracts are about to expire (Contract End Date) and they do not have any further opportunities or renewals assigned. This table highlights the accounts at risk of attrition within the selected quarter and the two quarters following.

Drilling Down to Documents

To drill down to documents:

  1. Hover over a cell in the Account Name or Contract Number column in the table.
  2. Click the Arrow that appears, then click Open Record.

The related record opens in a new FinancialForce Accounting or Billing Central tab.