What is a Cash Entry?

A cash entry can be one of four types:

  • Receipt – a record of money received from a customer.
  • Refund – a record of money refunded to a customer.
  • Payment – a record of money paid to a vendor.
  • Payment Refund – a record of money refunded by a vendor.

These can be in a variety of forms, including cash, check or through some sort of electronic payment system.

See Cash Entry Fields for a full description of the standard fields that make up a cash entry and its cash entry line items.


You cannot create a cash entry with a negative value. When cash entries are created by the payment process, if a cash entry of type "Payment" would be created with a negative value it is created instead as a cash entry of type "Payment Refund" with a positive value. If you run cash entry reports based on payment type you might want to review them to include the "Payment Refund" type so that these cash entries are not overlooked.

Bank or processing charges

If there are any bank or processing charges related to this cash entry, you can record them here. You can record these charges as a one-off charge on the header, individually on the account lines, or both.

If you are recording bank charges related to cash received as a payment from a customer or a refund from a vendor, these reduce the amount deposited in the bank, so you must enter the bank charges as a positive amount.

Conversely, if you are recording bank charges related to cash paid out as a payment to a vendor or a refund to a customer, these increase the amount paid out of the bank, so you must enter the bank charges as a negative amount.

Account information

A single line entry will store the Account on the cash entry header and also on the cash entry line item. A multi-line cash entry will store the Account information on the cash entry line items only.

Intercompany cash entries

You can use an intercompany account on a cash entry. When this cash entry is posted, the application takes the appropriate general ledger account (GLA) from the related intercompany definition. See About Intercompany Payments and Cash Entries for more information.

Cash entry status

Status Description
In Progress The document has been saved but has not been posted. You can edit or discard a document that is in progress.
Complete The document has been posted. Once a document is complete, you cannot repost or discard it. You can only edit a limited set of fields on a complete document.
Discarded The document is no longer required, but evidence needs to be retained. The user must provide a discard reason. This is stored with the record for future reference and auditing.

The Cash Entries tab displays a home page that lets you quickly create and locate cash entries. You can also sort and filter your cash entries using standard and custom list viewsClosed Give you instant access to specific sets of data. In addition to using existing views, you can create custom list views for the items most relevant to you.. In addition, this tab lets you view and edit detailed information on each cash entry.

The Cash Entry object is a company-owned objectClosed Custom object that only exists within the context of a specific company.. New documents are assigned to the company queueClosed A location within the underlying Salesforce platform used to represent a company. When you activate a new company, a corresponding company queue is created. that represents your current companyClosed The company in which you are working. This is represented by the company queue to which you, and new instances of objects you create, are assigned..