Synchronizing PSA Information to Jira

Once you have enabled the PSA Direct for Jira, you can use it to synchronize the following information from PSA to Jira:

  • Resources
  • Projects
  • Project tasks
Notes:
  • Depending on how you set up the PSA Direct for Jira, your PSA projects might be synchronized to Jira projects or to Jira issues.
  • Before you synchronize PSA projects to Jira projects or Jira issues and create webhooks, you must ensure that PSA users have set up correct authentication access to the Jira server. If PSA users fail to set up correct authentication, the integration will not synchronize PSA projects to Jira projects or Jira issues and send an email notification.

The mappings that define which fields are used to send information are in the Mappings Jira to PSA custom metadata types. For more information, see Mapping PSA Direct for Jira Fields .