Customer Success Cloud
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Playbook__c
Playbook
+!!Playbook Name!!Name
-!!Account!!Account__c
-!!Active!!Is_Active__c
-!!Description!!Description__c
#!!Duration (Days)!!Duration_Days__c
-!!End Date!!End_Date__c
-!!Objective!!Objective__c
-!!Playbook Owner!!Playbook_Owner__c
#!!Playbook Status!!Status_Visual__c
-!!Playbook Status!!Playbook_Status__c
-!!Stage!!Stage__c
-!!Start Date!!Start_Date__c
#!!Success Plan!!Success_Plan__c
-!!Team!!Team__c
-!!Template!!Is_Template__c
Resource__c
CS Cloud Resource
+!!Resource Name!!Name
-!!Active!!Is_Active__c
-!!Email!!Email__c
-!!First Name!!First_Name__c
-!!Last Name!!Last_Name__c
-!!Role!!Role__c
-!!Salesforce User!!Salesforce_User__c
Playbook__c->Resource__c
Playbook_Task__c
Playbook Task
+!!Playbook Task Name!!Name
-!!Assigned Resources!!Assigned_Resources__c
-!!Description!!Description__c
#!!End Date!!End_Date__c
-!!End Date and Time!!End_Date_Time__c
-!!Flagged!!Flagged__c
-!!Playbook!!Playbook__c
#!!Start Date!!Start_Date__c
-!!Start Date and Time!!Start_Date_Time__c
-!!Status!!Status__c
Playbook_Task__c->Playbook__c
Playbook_Task_Assignment__c
Playbook Task Assignment
+!!Playbook Task Assignment Number!!Name
-!!Playbook Task!!Playbook_Task__c
#!!Playbook Task End Date!!Playbook_Task_End_Date__c
#!!Playbook Task Start Date!!Playbook_Task_Start_Date__c
-!!Resource!!Resource__c
Playbook_Task_Assignment__c->Playbook_Task__c
Playbook_Task_Assignment__c->Resource__c
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