Renewing a Contract from an Opportunity

When the BC Opportunity to Contract Integration feature is enabled in Feature Console, by default a renewal contract is created automatically when you save changes to an opportunity where:

• The Opportunity has Type "Existing Customer - Renewal"
• The Original Opportunity field is populated
• The Original Opportunity has a related active or expired contract, and that contract has an end date and does not already have a renewal contract
• The Opportunity is moved to Stage "Closed Won"

If the Billing Central Automation feature is also enabled and automatic contract activation is configured, the new contract is created in the "Active" status, provided that:

• The opportunity has products associated with it.
• All of the associated opportunity products have the Billing Term, Billing Type, and Contract Line First Bill Date fields populated.

Notes:

Your administrator may have configured your system differently. See Setting up Opportunity to Contract Process Configuration and Mapping Fields From An Opportunity To A Contract.

You can only create one contract from an opportunity. When the contract is created, the Contract lookup on the opportunity is set to that contract. If you have permission to view opportunities, then the renewal contract displays a link to related opportunities.

To create the renewal contract, you must complete the Account Name and Contract Start Date fields. For a list of the opportunity and opportunity product fields that are mapped to the renewal contract and renewal contract line items, see Mappings. You might need to add some or all of these fields to your page layouts.

A renewal contract is not created when you save a new opportunity. To create a renewal contract for a new opportunity, you must first save it and then update it.

Note:

Your system may be configured so that an opportunity creates exactly the contract that you require. Your administrator may have set up a plugin that intercepts the contract creation processes to make any necessary changes, rather than mapping the contract directly from the opportunity.

The following process is correct for the default setup. Depending on your system setup, you may need to enter information in different fields.

To create a renewal contract from an opportunity:

1. If you need to do so, complete these fields on the Details page of the opportunity from which you want to create the renewal contract.
   • Account Name
   • Contract Start Date
2. [Optional] Complete these fields on the opportunity, which are to be copied to the renewal contract:
   • Company
   • Contract End Date
   • Contract First Bill Date
   • Opportunity Name
3. Complete the fields on each opportunity product, which are to be copied to the contract line items on the renewal contract:
   • Billing Term - required if automatic contract activation is enabled
   • Billing Type - required if automatic contract activation is enabled
   • Contract Line End Date
   • Contract Line First Bill Date - required if automatic contract activation is enabled
   • Contract Line Start Date
   • Plan Name
   • Product
   • Quantity
   • Sales Price
   • Unit of Measure
4. From the Type drop-down list, select "Existing Customer - Renewal".
5. From the Stage drop-down list, select "Closed Won".
6. Click Save.

A new contract is created for the renewal, with the Major Version field incrementing by 1. The Major Version on the original contract remains unchanged.

The renewal contract is linked to the original contract but is a separate contract with its own contract number. You cannot renew the original contract more than once.