SECTIONS
When a contract is active, typically you must raise a change request to make changes to it. If all you want to do is change prices on the contract, Billing Central will create the change request automatically as part of the process to amend prices.
You can amend prices on an active contract at header level or line level:
- At header level by applying a percentage price change to the whole contract.
- At line level by applying a percentage price change to selected contract line items, or by entering new unit prices for individual contract line items.
Whichever method you use, you must specify the date from which the price change is effective. This is the earliest date that the new price can be used for billing.
Amend Prices Immediately or When Next Billed?
The Amend Prices feature can operate in two modes org-wide:
- [Default mode] Charge the new unit price immediately from the Effective from Date. In this mode, contract line items are credited if they have been billed beyond the Effective from Date, and are rebilled at the new unit price. For full details of how contract line items are affected when working in this mode, see Amend Prices Immediately.
- Charge the new unit price when contract line items are next billed. In this mode, contract line items are charged at the new unit price from the next unbilled billing period that falls on or after the Effective from Date. This means that there is no crediting of contract line items that have been billed beyond the Effective from Date. For full details of how contract line items are affected when working in this mode, see Amend Prices When Next Billed.
By default, new unit prices are charged immediately from the Effective from Date. To switch to charging new unit prices when contract line items are next billed, you must select the Apply Price Change When Next Billed field in the Billing Central Settings custom setting.
How to Amend Prices at Contract Header or Line Level
For instructions on how to amend prices, see Amending Prices on Active Contracts.