Setting up Services CPQ

Before you can use Services CPQ, you must:

  • Assign Services CPQ licenses to your users.
  • Install PSA Summer 2022 and assign PSA licenses to your users.
  • Assign the relevant permissions to your users.
  • Add the Estimates related list to the Opportunities record page layout.
  • Set up an approval process.
  • Set configuration options.
  • [Optional] Set up Output Builder to generate documents for estimates.
  • [Optional] Customize Services CPQ Lightning components. For more information, see Services CPQ Lightning Components.
  • [Optional] Enable the Estimate Path to use estimate stages.

For information about setting up the Services to Salesforce CPQ Connector, see Setting up the Services to Salesforce CPQ Connector.

Data Model

This entity relationship diagram (ERD) illustrates the relationship between objects in Services CPQ, PSA, and Salesforce objects. Certinia's ERDs use crow foot's notation. For more information, see "About Entity Relationship Diagram Notation" in the Salesforce Help.

Click the image to open it in a new tab.

Object Model for Services CPQ


You can assign the following permission set groups to users for access to Services CPQ:

Permission Set Group Name


Certinia - Services to Salesforce CPQ Connector - Estimator Includes the CPQ - Push Estimate to Quote permission set.
Certinia - SCPQ - Estimate Approver Includes the SCPQ - Approve Estimates permission set.
Certinia - SCPQ Estimator Includes the following Services CPQ permission sets: Add Tasks from Template, Create Estimates, Create Projects from Estimates, Edit Estimates, Edit Price and Cost, and Submit Estimates.

For more information about the permissions included in these permission set groups, see Permission Sets and Other Technical Documentation.

Salesforce Object Permissions Required for Permission Checks

Users assigned the permission sets listed in the table above will need Read access to Salesforce standard objects. For each permission set, the table below lists any fields that require field-level security access, and any additional access or permissions required.

Permission Set Name

Salesforce Object Permissions Required

Fields Requiring Read FLS Access


CPQ - Push Estimate to Quote Opportunity None  
SCPQ - Approve Estimates Opportunity None  
SCPQ - Create Estimate Opportunity

Account Name




 Set up a permission control with the Resource Request Entry permission selected.
SCPQ - Create Projects from Estimates None None
SCPQ - Edit Estimates Opportunity None
SCPQ - Edit Price and Cost Opportunity None  
SCPQ - Submit Estimate Opportunity None  

For more information about permission set groups, see PSA Functional Permissions Overview.

Configuring the Opportunities Record Page

To create and view estimates from the Opportunities record page, add the Estimates related list to the page layout. For more information, search for "Related Lists" in the Salesforce Help.

Setting up Services CPQ to Generate Documents

Output Builder can be used to generate documents detailing an estimate's information. You must enable the Output Builder feature in Feature Console, which configures Output Builder by:

  • Creating a permission set enabling users to create output templates for use with Output Builder.
  • Creating an output template and related output template body records for estimates.
  • Adding the Generate Estimate button to the Estimate page layout.

For more information about enabling this feature, see Enabling and Disabling Features.


Output Builder must be installed in your org. To install it, contact your Certinia Customer Support representative.

For more information about generating a document using Output Builder, see Generating a Document from an Estimate.

Setting up an Approval Process

To set up a basic approval process on the Estimate object:

  1. From Setup, click CreateWorkflow & ApprovalsApproval Processes.
  2. From the Manage Approval Processes For picklist, select Estimate.
  3. Click Create New Approval Process | Use Jump Start Wizard
  4. Enter a name for the approval process. For example, "Approve Estimates".
  5. Ensure the Add the Submit for Approval button and Approval History related list to all Estimate page layouts checkbox is selected.
  6. [Optional] Specify an entry criteria.
  7. Specify an approver.
  8. Click Save, then OK.
  9. Click View Approval Process Detail Page.
  10. In the Initial Submission Actions section, click Add New | Field Update.
  11. In the Name field, enter "Set Submitted Status".
  12. From the Field to Update picklist, select Approval Status.
  13. In the Specify New Field Value section, from the A specific value picklist, select Submitted.
  14. Click Save.
  15. Repeat steps 10-14 in the Final Approval Actions, Final Rejection Actions, and Recall Actions sections, using the following options from the A specific value picklist:
    • Final Approval Actions: select Approved.
    • Final Rejection Actions: select Rejected.
    • Recall Actions: select Draft.
  16. On the approval process, click Activate.

For more information, see "Approvals" in the Salesforce Help.

Enabling Record Locking and Unlocking in Apex

Record locking and unlocking in Apex is required to ensure all related records are locked when an estimate is approved.

To enable this:

  1. From Setup, go to Process Automation | Process Automation Settings.
  2. Select the Enable record locking and unlocking in Apex checkbox, then click Save.

Setting Configuration Options

Custom settings enable you to customize Services CPQ functionality and behavior. For more information, see Managing Custom Settings from Setup.

Enabling the Estimate Path

If you want to view and change the stage of an estimate, you must enable paths in your org.

  1. From Setup, go to User Interface | Path Settings.
  2. Click Enable.