Chargeback Handling

Banks can issue a chargeback if a payer has requested a GoCardless payment refund. If a bank issues a chargeback for a successful inbound customer payment made using Asperato Connector, Asperato Connector does the following:

Changes the payment status to "Failed".
Creates a cash entry of the Refund type.
Adds the Asperato Payment lookup value associated with the payment to the related Cash Entry and Matching Reference records of the Refund type.
Matches the newly created Refund cash entry with the Receipt cash entry associated with the payment.
Sets the status of the Refund and Receipt cash entries to "Matched".
Changes the invoice status back to "Unpaid".

Concepts

Authorized Payments Overview

Multiple Asperato Customer IDs or Merchant Groups

Single Payment for Multiple Invoices Overview

Community, Email, and Telephone Payments

Tasks

Creating One-Off or Manual Payments

Creating Single Payments for Multiple Invoices

Creating a Payment Integration Method

Canceling Inbound Customer Payments