Issue Fields

Here is a description of the standard fields that make up an issue record.

Key: * – Mandatory field.

Field   Description
Account   Lookup to the account relating to the issue.
Action Plan   A description for the plan of action to take place against the issue.
Closed   Determines when the issue shows as closed based on the Status value. Defaults to true when the Status is Completed or Closed - No action. Set to false for all other Status values.
Closed Date   The date that the issue was closed.
Comments   Additional comments about the issue.
Date Raised   The date that the issue was raised.
Impact   The impact of the issue. Values are 1 to 5, where 1 is the lowest impact and 5 is the highest.
Issue Description   A description of the issue.
Issue Name * The name of the issue.
Issue Number   A unique reference for the issue.
Issue Owner   Lookup to the resource assigned as the issue owner.
Milestone   Lookup to the milestone relating to the issue.
Opportunity   Lookup to the opportunity relating to the issue.
Priority   The priority status of the issue. Values are 1 to 5, where 1 is the lowest impact and 5 is the highest.
Project   Lookup to the project relating to the issue.
Project Task   Lookup to the project task relating to the issue.
Risk   Lookup to the risk associated with the issue. See Issue and Risk Lookups.
Severity   Formula field that calculates the severity of the issue. Calculated by multiplying the Impact value by the Priority value.
Status   The status of the issue. Values are Not Yet Started, In Progress, Completed, On Hold, Closed - No action.

Related Concepts

Issues

Projects

Related Tasks

Creating an Issue

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