Creating an App from the Engagement Analytics Template

The app template for FinancialForce Engagement Analytics enables you to generate an app that contains dashboards and a dataset. The design wizard allows you to choose the revenue streams and FinancialForce products that you want to include in the engagement dashboards.

For more information about app templates, dashboards, and datasets, see the Salesforce Help for Analytics.

The length of time for your first Engagement Analytics app to be generated depends on the volume of information stored within your org and whether you have turned on specific features in Analytics, such as Data Sync and Incremental Load. Typically, you can expect the app to be generated within 10 minutes.

By default, the Data Sync and Incremental Load features are turned off in Analytics. Turning these features on can improve the performance of the app generation. If the app takes a long time to be generated, contact Customer Support. Refer to the Salesforce Help for Analytics for more information about these features.

During the Engagement Analytics app template wizard, you must enter the API name of your existing Business Analytics apps. We recommend that you retrieve the names before starting the wizard.

To retrieve the API names of your existing Business Analytics apps:

  1. In Analytics Studio, open your existing Financial Analytics app.
  2. Open the Details tab. The System Name field contains the API name of your app.
  3. Repeat the steps for your PSA Analytics app.

To create an app using the Engagement Analytics template:

  1. Click Create in Analytics Studio.
  2. Click App.
  3. Select the FinancialForce Engagement Analytics template, then click Continue.
  4. Provide your answers to each question. For a list of the questions included in the wizard, see App Template Design Wizard Questions.
  5. Name your app, then click Create.

Your app is now available from the App Launcher. You can view the app from the Analytics tab, or edit it from Analytics Studio.

By default, when you generate an app the sharing settings are set to private. To give access to other users, click . This opens the app's Give Access tab. For more information about sharing Analytics apps, see the Salesforce Help.

Tip:

To ensure that your data is always up to date, we recommend that you schedule jobs to run the dataflow. For more information on scheduling a dataflow to run automatically, see the Salesforce Help.

Warning:

You must ensure that the Engagement Analytics dataflow runs after the Financial Analytics and the PSA Analytics dataflows. Otherwise, the data might not refresh properly.

To create your app, you must provide responses to the following questions in the app template design wizard:

Engagement Analytics Design Wizard Questions

Question

Description
If you want to include subscriptions from Billing Central and order management from Supply Chain Management, enter the API name of your Financial Analytics app.

Enter the API name of your Financial Analytics app. For more information on how to find the API name of an app, see Retrieving the API Name of Existing Apps.

This is populated by default with the value of the Einstein Analytics App Name field on the Financial Statements Reporting Settings custom setting.

Note 1:

This only applies in the following scenarios:

  • If you use Billing Central with the engagement functionality and want to include billing contracts in Engagement Analytics.
  • If you use Supply Chain Management with the engagement functionality and want to include sales orders in Engagement Analytics.

Leave this field blank if you don't want to include subscriptions or order management.

Note 2:

If the Financial Analytics app contains the Billing Contracts dataset, billing contracts are included in the Engagement Analytics app. If the app contains the Supply Chain Management Core dataset, sales orders are included in the Engagement Analytics app. If the Financial Analytics app doesn't contain neither dataset, an error displays while creating the Engagement Analytics app.
If you want to include services from PSA, enter the API name of your PSA Analytics app.

Enter the API name of your PSA Analytics app. For more information on how to find the API name of an app, see Retrieving the API Name of Existing Apps.

This is populated by default with the value of the Einstein Analytics App Name field on the PSA Analytics Settings custom setting.

Notes:
  • This only applies if you use PSA with the engagement functionality and want to include projects in Engagement Analytics. Leave the field blank if you don't want to include services.
  • The PSA Analytics app you specify must contain the Project Reporting dataset.

When you run the Engagement Analytics app template to create an app, a dataflow is generated. This dataflow is named according to the app name you provide. The following dashboards and dataset are also generated:

Generated Assets

Package

App Template

Dashboards

Datasets
Business Analytics Engagement Analytics
  • Engagement Overview
  • Engagement Services
  • Engagement Subscriptions
  • Engagement Summary
 Engagements