You may get one or more of errors during the life of a payment proposal
List of the accounts and transactions you are planning to pay or collect subscriptions from, on a specified date, using a specified bank account.. You are notified by email of the success or failure of some operations.
The failed proposals are indicated by a payment status of "Error". Some examples are as follows:
One or more transactions are no longer available or have the wrong data
Stages: Retrieve, Save, Pay
If any of these processes fail because one or more transactions are no longer available, or have the wrong data, the process is completed for the valid transactions. A link to a list of excluded transactions and a reason for the failure is provided.
At the Pay (post and match) stage, you have two options:
- Resubmit
View the list of excluded transactions, take appropriate action, and then resubmit the payment.
- Discard
Excluded transactions are removed from the payment. These transaction lines become "Available" again.
Not enough active check numbers
Stage: Check Numbering
If there are not enough available check numbers in the active range, you will receive a message. If this happens:
- Click Cancel.
- Locate the relevant bank account details.
- Scroll down to the check ranges related list.
- Create and activate a new check range, or extend an existing one. Make sure the active check range has enough available check numbers for the current payment.
- Return to the "Selected" payment proposal.
- Click Pay a second time.