FinancialForce PSA adds to the functionality of Salesforce Forecasts by letting you forecastPrediction of the sale and delivery of services. the delivery of services as well as expected sales revenue.
A services forecast is an informed estimate, entered for a given summary periodA time period, for example, a quarter, over which forecasts are entered for multiple entry periods on the Services Forecasts page. during one or more entry periodsA time period which is open for forecast entry on the Services Forecasts page., of the delivery of revenue from services. A total monthly forecast for a region, practice, or group (RPG) is calculated automatically based on forecasted amounts rolled up from contributing sub-entities.
Depending on your role, permission controlsDetermines whether a single user has permission to carry out specific tasks in FinancialForce PSA., and the configuration of Services Forecasts in your organization, you can:
Services Forecasts provides managers with the ability to override forecasts made by others. Owners of sub-entities, such as sub-groups, can override forecasts entered by their subordinates; RPG owners and Project Managers can, in turn, override these forecasted amounts with new totals, which may themselves be overridden by higher-level RPGs or projects.
Services Forecasts aligns forecasting for the RPG hierarchy with contributing projects: Project Managers can enter and override forecasted amounts independently based on the project hierarchy—without conflicts. For example, a Project Manager's forecast may be accepted or overridden by the manager of the parent project, while the total project forecastA forecast of services revenue entered by a Project Manager or Project Owner for a project or sub-project. can be overridden and summed up by the RPG owner for the purposes of rolling up to forecasts at the RPG level.
RPG owners and Project Managers can view and override forecasts made by subordinates in immediate sub-entities, without permission controls. Users can see and edit forecasts relevant to their role in an easy-to-configure user interface. Detailed Forecast WorksheetsViewable on the Services Forecasts page, shows actuals, backlog, sales, and business metrics for a particular region, practice, group, or project for a summary period. provide the related business information that owners and managers need to make more accurate forecasts, giving your organization a deeper view into the services pipeline.
Your administrator can configure PSA to suggest forecast amounts, based on actuals data, for projects without forecasting information. This can help Project Managers make more informed forecasts. For more information, see "Forecasts Settings".