Canceling Checks or Electronic Payments

Note: Notes
Since you can't reverse the cancellation of a payment, you should have the check you want to cancel in your possession, or proof that it has been destroyed, before you record it as canceled. You may also want to review the invoices paid by that payment before you cancel it, to make sure that you are canceling the correct payment.
If you aren't in possession of the check, or if the payment was electronic, call your bank to initiate a stop payment. Wait until you receive confirmation of the stop payment before you cancel it.

To cancel selected checks or electronic payments on the same payment proposal:

  1. Click the Payments tab.
  2. Once you have located the payment proposalClosedList of the accounts and transactions you are planning to pay or collect subscriptions from, on a specified date, using a specified bank account. that contains the checks or electronic payments that you want to cancel on the home or list pages, click its payment number to display the individual account lines.

    If an account line has already been canceled, its gross, discount and payment values are red and it does not have a checkbox.

  3. Select the checkboxes on the account lines you want to cancel.

    The gross, discount and payment values on selected account lines change to red to indicate that they are in the process of being canceled. The totals at the bottom of the page are updated as you select or deselect lines. The Cancel Total value (in red) gives you a total of all lines previously canceled plus those that are currently selected for cancellation.

  4. When you are sure you have selected the correct account lines, click Cancel Selected.
  5. On the criteria page, review the default undo match date/period and the default payment refund date/period. These defaults are the date and period of the original payment.
  6. [Optional] You can edit the dates, but they must be valid and not blank. Tab out of a date field to update the corresponding period.
  7. [Optional] You can edit the periods, but they must be valid and not blank. A manually edited period will always override a period derived from a date.
  8. Provide a reason for the cancellation. You cannot leave this blank.
  9. Click Continue.
  10. On the confirmation dialog, check the amount to be canceled.
  11. Click Cancel Payment when you are ready to proceed. Clicking Go Back at any point will return you to the previous page to allow you to make changes.

To cancel all active (uncanceled) payments on a payment proposal, follow the same process, skip the select account lines step and click Cancel All instead.

You are notified of the success or failure of this operation.

See About Canceling Checks and Electronic Payments for information on what happens next.