SECTIONSAbout Related Content Panes
When you review accounts, you may want to look up more information about them such as the customer contact details, so you can discuss the account. You can build a customized pane of related information which is available for display from any account line. This is called a related content pane.
You can create many related content panes, and associate them with action view templates. In this way, for example, when running an action view, your credit controller can view details of the customer's accounts payable team, but your marketing department can see details of the purchasing decision makers.
When you build a related content pane you are provided with a palette of components from your Certinia products, as well as general components for Salesforce objects: Action Views supports all Salesforce field types. You can also add your own custom components to the palette.
You are in control of the layout of the pane, and can resize some components, control their position, and create your own labels for them. You can also edit the field content, except for the standard audit fields.
The information shown on the pane is subject to normal Salesforce security, so a user can never see data that they do not have permission to see.
You can use components to:
- View related matched payments for an account see Undoing a Match
- View or amend standard Salesforce tasks associated with an account
- View or update address details for an account
- View or update contact information for an account
- See information you hold in a field on a record
- View or post Chatter comments (if you have Chatter enabled)
- View selected fields held on related lists in Salesforce
- Download, upload, and view files attached to the RCP's driving object
- Create, edit and view notes
- View Twitter feeds